Returns & Exchanges

Due to the perishable nature of our artisanal chocolates and confections, we are unable to accept returns; however, we are committed to ensuring your satisfaction and will replace any item that arrives damaged or defective.

Return Process

• 1.
  Contact Customer Support

  Notify us within 48 hours of delivery if there is an issue with your order by emailing our support team with your order number and details.

• 2.
  Provide Documentation

  Include clear photographs of the damaged product and the original shipping packaging to help us process your claim with the carrier.

• 3.
  Verification Review

  Our quality assurance team will review your submission to determine if a replacement or store credit is the appropriate resolution.

• 4.
  Resolution Fulfillment

  Once approved, we will expedite a fresh replacement of your chocolates or issue a digital gift card for the value of the affected items.